Returns & Exchanges

We want you to shop with complete confidence. Every rug in our collection is handcrafted and unique, and we're here to ensure you're delighted with your purchase.

Can I return my rug if it isn't the right fit?

Yes. If your rug isn't the right size, style, or doesn't suit your space as expected, you may request a return within our return period. Simply contact our team, and we'll guide you through the process to make it as smooth and hassle free as possible.

Can I exchange my rug for another one?

Absolutely. If you'd prefer a different design, size, or colour palette, we're happy to help you exchange your rug for another available piece. As each handmade rug is one of a kind, exchanges are subject to product availability.

What condition should the rug be in?

To qualify for a return or exchange, the rug must be returned in its original condition, unused, clean, and free from stains, damage, or alterations. Please use the original packaging whenever possible to ensure safe transportation.

Can you help me choose the right rug before I order?

Of course. We understand that choosing a handmade rug online is an important decision. Our team is happy to provide additional photos, close up details, videos, measurements, and personalised recommendations to help you find the perfect piece before placing your order.

How do I start a return or exchange?

Simply get in touch with our customer support team by email or phone, providing your order number and the reason for your request. We'll respond promptly with clear instructions and assist you throughout every step of the process.

Our Commitment

Customer satisfaction is our priority. We take pride in offering authentic handmade Moroccan rugs and exceptional service before, during, and after your purchase. If you have any questions, our team is always here to help.