Terms of Service

Welcome to Moroccan Crafts. By accessing our website and placing an order, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

Moroccan Crafts offers authentic handmade Moroccan rugs, jewellery boxes, home décor, and artisan products. By using our website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to make purchases.

2. Products

Every item in our collection is handcrafted by skilled artisans. Due to the handmade nature of our products, slight variations in colour, texture, size, and pattern are normal and make each piece unique. Product images are provided as accurately as possible, but colours may appear differently depending on your device or screen settings.

3. Pricing & Payments

All prices displayed on our website are shown in GBP (£) and include applicable taxes where required. We reserve the right to update prices, product information, and availability at any time without prior notice.

Payments are processed securely through trusted payment providers. We do not store your payment information on our servers.

4. Orders

Once your order is placed, you will receive an order confirmation by email. We reserve the right to refuse or cancel any order if fraudulent activity, pricing errors, or stock availability issues are identified.

5. Shipping & Delivery

We carefully package every order to ensure it arrives safely. Delivery times may vary depending on your location, customs processing, and courier services. While we aim to dispatch orders promptly, we cannot guarantee delivery dates due to circumstances beyond our control.

6. Returns & Exchanges

If you are not completely satisfied with your purchase, please contact us within our return period. Returned items must be unused, undamaged, and in their original condition. Please refer to our Returns & Exchanges Policy for complete details.

7. Intellectual Property

All content on this website, including images, product descriptions, logos, graphics, and designs, is the property of Moroccan Crafts and may not be copied, reproduced, or used without prior written permission.

8. Limitation of Liability

Moroccan Crafts shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the value of the purchased product.

9. Privacy

Your personal information is handled securely and used only to process orders, provide customer support, and improve your shopping experience. Please review our Privacy Policy for more information.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will become effective immediately upon publication on this website.

11. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Moroccan Crafts

Email: contact@moroccancrafts.co.uk

Phone: 0741 142 5235

Address: Market Place, Wells, Somerset BA5 2RF, United Kingdom